Privacy Policy

1. Information we collect

When you request a quotation, apply for finance or contact us, we collect your name, contact details, property address, property type, electricity consumption information and any documents you upload, such as electricity bills or supporting finance documents.

We also collect technical information automatically, such as browser type and pages visited, to keep the website secure and improve its usability.

2. Why we process your information

To prepare accurate solar system designs and quotations; to submit finance applications to our lending partners with your consent; to schedule site assessments and installations; to issue compliance documentation; to provide monitoring, maintenance and support; and to communicate with you about your project.

3. Lawful basis and consent

We process personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). Where processing depends on your consent — for example submitting your documents to a credit provider — we obtain that consent before proceeding, and you may withdraw it at any time.

4. Sharing your information

We share information only where necessary: with lending and insurance partners for finance applications, with installation and maintenance partners delivering your project, with equipment suppliers for warranty registration, and with regulators or municipalities where compliance requires it. We do not sell your personal information.

5. Storage and security

Information is stored on access-controlled systems with reasonable technical and organisational safeguards. We retain records for as long as required to service your installation and to meet legal, tax and warranty obligations.

6. Your rights

You may request access to the personal information we hold about you, request correction or deletion, object to processing, or lodge a complaint with the Information Regulator of South Africa. To exercise any of these rights, contact us using the details below.

7. Cookies

This website uses only essential cookies and basic analytics to operate reliably and understand aggregate usage. You can block cookies in your browser settings, though some features may not function as intended.

8. Changes to this policy

We may update this policy from time to time. The current version is always published on this page with the effective date below.

9. Contact us

HOBYS EMPIRE, 63 Parklane, The Maverick, Sandhurst, Sandton, South Africa. Email Hobysempire@gmail.com or call 073 161 4435.